FAQ

FAQ 2017-02-21T10:40:48+10:00

How do I find out about new workshops and anything else that is happening at Ministry of Handmade?

There are two ways to keep current:

  1. Follow us on Facebook. There is a link to Facebook on the footer of each page.
  2. Sign up for our email newsletter. You can subscribe at the bottom of this page.

What do I need to bring to the workshops?

All equipment is provided by Ministry of Handmade. This includes sewing machines (you are welcome to bring your own) cutting mats, rulers, rotary cutters, threads, needles, pins or other requirements necessary. If fabric for the project is included, this will be advised in the workshop description. If fabric is not included, please purchase your own.


Can I bring my own sewing machine?

Yes you can but please ensure that your sewing machine is in good working order and you are comfortable using it. Also please come a little early to set it up.


How many students are there in a workshop?

Workshops are kept small so everyone can get help with their project. The maximum number of students in our workshops will vary from 6 to 10.


How do I make a booking and pay for workshops?

All workshops are booked via the website. You can find the details and booking form by clicking on the image of the workshop on the various workshop pages. We encourage workshop attendees to pay via Paypal. Using our PayPal account you can pay using your PayPal balance or by using your credit card. If this is an issue please contact us to make other arrangements.


Can I purchase a gift voucher for Ministry of Handmade?

Yes we love organising vouchers. Please contact us 0414 467 405 or create@ministryofhandmade.com.au or go to our shop to purchase a gift voucher.


What forms of payment do you accept?

When registering for a workshop you will be taken to a payment page – we use PayPal. PayPal allows you to pay using your own PayPal account or (if you don’t have an account) you can pay using your credit card or your debit card.

When you get to the payment page – it will look like this:

 


How do I register for a workshop?

On the relevant workshop page under the big red “Book Now” button is a registration form. Complete your details and click the “Submit” button at the bottom of the form.


What is your workshop cancellation policy?

If you register for a workshop and later you need to cancel your attendance then different refunds occur depending on how much notice we are given and on the facilitator for the workshop. The following refunds apply:

Workshops where the facilitator is Julie Hillier or Maurice Hillier

  • 8 days or more before the scheduled workshop time – we will refund 100% of the workshop fee
  • 2-7 days before the scheduled workshop time – we will refund 50% of the workshop fee or if you prefer, a voucher to the value of 50% of the workshop fee
  • Within 1 day before the scheduled workshop time – sorry, no refund

Other workshops

  • Sorry, no refund.

Should Ministry of Handmade cancel a workshop

If, for any reason, Ministry of Handmade has to cancel a workshop we will offer you a choice of:

  • full refund
  • a voucher to the value of the workshop
  • a transfer to the same workshop being held at another time

Events

Events are defined as the programs and workshops that are not single workshops held at our studio in Bridgeman Downs. For example: Makers Escape is an event. Our refund policy and cancellation policy will vary from event to event and will be explained on the page containing the registration form for the particular event.

Please note – if you have to cancel – communication is the key – please let us know as soon as possible of your circumstances and your intentions.


What is your store refund policy?

We will refund the purchase price of the item only if the item is faulty.


What is your event refund policy?

Events are defined as the programs and workshops we hold that are not single workshops held at our studio in Bridgeman Downs. For example: Makers Escape is an event. Our refund policy and cancellation policy will vary from event to event and will be explained on the page containing the registration form for the particular event.